F.A.Q

What next? after I make an order from your shop?

After completing checkout, please use our exact bank details provided to make payment for your order. Ensure you use your order number as reference when making your payment. Once the payment is complete, take a screenshot/snapshot of the transaction page and send to us through email for confirmation.

Once your payment has been confirmed, our delivery team will provide discreet packaging, schedule discreet delivery and send your tracking information. Within 2-5 days, your order will be delivered to the address you provided.

What is the warranty on my purchase?

All new firearms come with a full manufacturer’s warranty (typically 1–5 years depending on the brand). As your primary point of contact, Firearms Australia Online will facilitate the return process to the manufacturer or our authorized gunsmiths if a mechanical defect occurs.

What is your return policy?

  • Change of Mind: Accessories can be returned within 7 days in original, unopened packaging (minus a 20% restocking fee).

  • Faulty Items: If an item is “dead on arrival,” contact us within 24 hours. We will cover the return freight and provide a replacement or full refund.
Do you offer after-sales maintenance?

We don’t just sell you a tool; we help you keep it running. Check our [Maintenance Blog] for field-strip guides on our most popular models, or browse our Ready-to-Clean Bundles specifically curated for your caliber.

Can you deliver my firearm to Sydney?

Yes we can! We offer discreet shipping to all areas in Australia.

Your firearms are quite expensive than what I see out there

If cheap is what you are looking for, you are in the wrong place! Sorry, but we do not have cheap lazy guns, – we have “robust machines!” All our firearms come as brand new and of extremely good quality. Quality doesn’t come cheap!

I've been rejected the firearm license several times and do not have a permit and I really need a firearm for my safety, Can I still order?

Our customers’ privacy is of utmost priority. You can safely order without permit anonymously from our shop. Keep in mind, you MUST be over 18 years old to order from us.

Do the firearms come with ammunition?

Each purchased firearm does not come with free ammunition. You need to order your firearm ammo separately.

What payment methods do you accept?

We accept local Australian bank transfers and PayID. For customers who want to keep their purchase completely anonymous,(especially without a firearm permit), you can pay with Bitcoin/crypto.